Two reports on wireless use by J.D. Power and Associates rate the top satisfying brands to smart phone customers. According to the 2012 “U.S Wireless Smartphone Customer Satisfaction Study” and “U.S. Wireless Traditional Mobile Phone Satisfaction Study,” Apple tops that category as the brand most satisfying to consumers, with HTC, Samsung, and Motorola coming next.
“Apple, with a rating of 840 out of 1,000 points, was followed by HTC, with four circles and a rating of 793,” according to the Eweek story. “Samsung and Motorola took third and fourth places, each with three circles and ratings of 789 and 758, respectively.” Other brands that got top billing in another category – feature phones – included LG Electronics and Sanyo, with scores of 716, followed by Sony Ericsson with a 712 out of 1,000.
Battery life was a big factor in customer satisfaction, the surveys found, with 4G users saying theirs was poorer (likely due to the fact that 4G users tend to constantly be talking, Web surfing, emailing and texting, often keeping many apps open at once). Only a quarter of 4G smart phone owners said they were highly satisfied with the device’s battery life and said they would purchase another device from the same manufacturer.
Until manufacturers find ways to greatly increase battery life, one way to minimize costs is to buy replacement batteries from non-carrier shops that sell refurbished cell phones and a variety of parts. They’re often much cheaper — $6 compared to $30, in some cases. The average battery at a store like CellularTrendz is around $12, while often if you buy a battery from the Sprint of T-Mobile store it could cost you $40.