Poor T-Mobile. The company hasn’t managed to change its status as the industry’s neglected step-child. Recent news shows the mobile carrier is laying off 900 people in a second round of cuts following 10 consecutive quarters of contract user losses. And that’s while competitors like Sprint have been adding users to their customer rolls. Apparently loads of people are fleeing the cold congfines of T-Mobile and heading to what they consider to be warmer, more hospitable climes.
Says the Wall Street Journal piece above, T-Mobile, with around 36,000 employees, announced it would cut 1,900 jobs and close seven call centers to help preserve funds for a $4 billion network upgrade to a high-speed mobile broadband.
Sounds like the chiefs are betting that the upgrade will stave off further losses and make them more attractive to mobile users. Maybe it will, maybe it won’t. Regardless, consumers should remember that no matter their choice of carrier, they can add dollars to their budget and maintain high quality communications by buying lightly used cell phones. T-Mobile may save itself or it may not, but used cell phones and their expert refurbishers are here to stay.